Privacy Policy

Last updated: 2026-10-20. Operated by CigNexo Pty Ltd (“CigNexo”, “we”, “us”). Contact: support@cignexo.shop · +61 (0)400 000 000 · [Company Address], Australia.

Important: You must be 18 years or older to purchase tobacco, nicotine, or vape products. We sell authentic branded products for lawful adult use only.

Who we are

CigNexo operates the online store at https://cig.mhtechnology.cloud. We are committed to protecting your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable.

Information we collect

Account and order details (name, billing/shipping address, email, phone), payment confirmation data processed by our payment providers (we do not store full card numbers), device and usage data (IP address, browser type, pages viewed), and messages you send to our support team.

How we use information

To process and deliver orders, verify age where required, provide customer support, improve our site and prevent fraud, and send order or service messages. Marketing emails are sent only with your consent or as otherwise permitted by law; you can unsubscribe at any time.

Sharing

We share data with service providers who help us run the store (hosting, payment, shipping, analytics, email) under appropriate agreements. We may disclose information if required by law or to protect our rights, customers, or the public.

International transfers

Some providers may process data outside Australia. Where we do so, we take reasonable steps to ensure your information is handled securely.

Retention & security

We keep order and account records for as long as needed for legal, accounting, and operational purposes. We use reasonable technical and organisational measures to protect your data; no method of transmission is 100% secure.

Your rights

You may request access to, correction of, or deletion of your personal information (subject to legal exceptions). Contact us at support@cignexo.shop. You may also complain to the Office of the Australian Information Commissioner (OAIC).

This page is provided for transparency and is not legal advice. Placeholders marked in brackets will be replaced with final company details.